Inside Kelton Enterprises

Our newest Tim Hortons location between Niagara Falls and Lockport is coming to life!

On September 26, our Tim Hortons restaurant at Sheridan and Delaware in Tonawanda, NY was buzzing with excitement as we hosted a special Community Day event with the Buffalo Sabres. Players Josh Doan (#91), Peyton Krebs (#19), and Michael Kesselring (#8) joined our team behind the counter to serve guests, sign autographs, and celebrate the… Read more »

When you take your first job in customer service, you may not know exactly what you’re signing up for. But that’s a good thing! Customer service is far more than taking orders, answering questions, helping people with a smile, and taking home a paycheck. It’s a foundation for growth, connection, and real-world experience that can… Read more »

When you start a customer service job, you’re going to have to think on your feet quite often. It’s not just about being friendly or efficient, it’s about solving problems. Over time, you may find that each shift offers you a new opportunity to sharpen your ability to analyze a situation and figure out the… Read more »

When people change careers, they often don’t know exactly what they want to do next. They just know that they need something different. They want work that’s meaningful, that gives them room to grow, and doesn’t leave them feeling burnt out. All of that tends to lead people into customer service. Once you look into… Read more »

We are proud to share that Allanna Kelly-Beaton, Co-Founder of Kelton Enterprises, has been named to the 2025 Buffalo Business First Power 200 Women List. This annual recognition celebrates women in Western New York who are making significant contributions through leadership, community involvement, and professional excellence. Allanna’s inclusion on this list for the fourth consecutive… Read more »

Many people incorrectly believe that success in customer service depends entirely on being outgoing or knowing how to talk to people. While those traits certainly help, there’s so much more behind what makes someone great at this job. If you’re considering stepping into a customer service role, here are the qualities and skills that can… Read more »

Wednesday, May 21st, we’re proud to participate with Oishei Children’s Hospital for Giving Day — a special day dedicated to making a difference for kids and families right here in Western New York. 100% of the purchase price from every 10-pack of Timbits sold at participating Tim Hortons locations in Western New York will be… Read more »

Making a career change is a big decision. It comes with a mix of excitement, uncertainty, and a lot of questions. One potential simple solution is working in customer service. These kinds of jobs can provide you with direction, a sense of purpose, and a chance to grow in multiple ways. Transferable Skills Welcome You… Read more »

Your first job in customer service is about far more than just getting a paycheck and filling up your resume. It can help shape you as a professional. Working in this field teaches you far more than just how to handle a register or make a perfect cup of coffee. It gives you a foundation… Read more »