Category: Kelton Updates

Robin pictured with all 2026 BNSME Award recipients

From April 27 through May 3, 2026, Smile Cookie Week returns—and this year marks a milestone anniversary for a program that has made a meaningful impact across neighborhoods throughout North America. For 30 years, Tim Hortons has been bringing communities together through one simple idea: a cookie that gives back. A Sweet Tradition with a… Read more »

One of Tim Hortons’ most anticipated traditions is officially back! Roll Up To Win® returns this winter, giving guests more chances than ever to sip, roll, and win exciting prizes. From February 23 through March 22, 2026, guests can enjoy the fun of discovering rewards with every eligible beverage purchase—whether in-store or through the Tims®… Read more »

Finding a job that fits around college classes, exams, and campus life can be a challenge. At Kelton Enterprises, we make it easier for students across Western New York to earn income, gain real-world experience, and build their resume — all while staying close to campus. As a locally owned Tim Hortons franchisee, Kelton Enterprises… Read more »

Kelton Enterprises is excited to announce the grand opening of our newest Tim Hortons location, proudly serving the Niagara Falls community at 9580 Lockport Rd, Niagara Falls, NY 14304, at the intersection of Tuscarora Rd. This opening represents a true team effort—a collaboration across our Operations, Training, Facilities, HR, and Leadership teams, all working together… Read more »

Our newest Tim Hortons location between Niagara Falls and Lockport is coming to life!

When you take your first job in customer service, you may not know exactly what you’re signing up for. But that’s a good thing! Customer service is far more than taking orders, answering questions, helping people with a smile, and taking home a paycheck. It’s a foundation for growth, connection, and real-world experience that can… Read more »

When you start a customer service job, you’re going to have to think on your feet quite often. It’s not just about being friendly or efficient, it’s about solving problems. Over time, you may find that each shift offers you a new opportunity to sharpen your ability to analyze a situation and figure out the… Read more »

When people change careers, they often don’t know exactly what they want to do next. They just know that they need something different. They want work that’s meaningful, that gives them room to grow, and doesn’t leave them feeling burnt out. All of that tends to lead people into customer service. Once you look into… Read more »

Many people incorrectly believe that success in customer service depends entirely on being outgoing or knowing how to talk to people. While those traits certainly help, there’s so much more behind what makes someone great at this job. If you’re considering stepping into a customer service role, here are the qualities and skills that can… Read more »