When you start a customer service job, you’re going to have to think on your feet quite often. It’s not just about being friendly or efficient, it’s about solving problems. Over time, you may find that each shift offers you a new opportunity to sharpen your ability to analyze a situation and figure out the… Read more »
When people change careers, they often don’t know exactly what they want to do next. They just know that they need something different. They want work that’s meaningful, that gives them room to grow, and doesn’t leave them feeling burnt out. All of that tends to lead people into customer service. Once you look into… Read more »
Many people incorrectly believe that success in customer service depends entirely on being outgoing or knowing how to talk to people. While those traits certainly help, there’s so much more behind what makes someone great at this job. If you’re considering stepping into a customer service role, here are the qualities and skills that can… Read more »
Wednesday, May 21st, we’re proud to participate with Oishei Children’s Hospital for Giving Day — a special day dedicated to making a difference for kids and families right here in Western New York. 100% of the purchase price from every 10-pack of Timbits sold at participating Tim Hortons locations in Western New York will be… Read more »
Making a career change is a big decision. It comes with a mix of excitement, uncertainty, and a lot of questions. One potential simple solution is working in customer service. These kinds of jobs can provide you with direction, a sense of purpose, and a chance to grow in multiple ways. Transferable Skills Welcome You… Read more »
Your first job in customer service is about far more than just getting a paycheck and filling up your resume. It can help shape you as a professional. Working in this field teaches you far more than just how to handle a register or make a perfect cup of coffee. It gives you a foundation… Read more »
Today, our Founder and CEO, David Beaton, had the privilege of being a guest speaker at the Golisano Institute for Business & Entrepreneurship as part of their Speaking from Experience series. This program brings experienced business leaders to share their insights, helping students bridge the gap between education and real-world entrepreneurship. David shared his journey… Read more »
It’s not easy to balance your studies with a part-time job, but the experience can be incredibly beneficial. Whether you’re in high school or college, part-time work is not just about earning extra money – it’s about gaining valuable life skills and real-world experience. Here are a few reasons why venturing into the workforce can… Read more »
Landing your first job interview can be exciting, but also nerve-wracking. The key to success lies in preparation and understanding what to expect. That’s why we’re here with a helpful guide that will help you make a great impression. Research the Company Before you step foot into the interview, spend some time getting to know… Read more »
Retirement tends to mark a significant shift in lifestyle and often brings more free time than one knows what to do with. While the extra leisure time is certainly welcome, many retirees find engaging in part-time work can add structure, more social interaction, and extra income to their golden years. Working part-time after retirement is… Read more »