Careers at Kelton Enterprises – Frequently Asked Questions (FAQ)

Kelton Enterprises is an award-winning Tim Hortons franchisee in Western New York and Rochester, proudly operating 47 restaurants and employing more than 1,100 team members. As a locally owned, family-operated business, we are dedicated to delivering exceptional guest experiences, developing strong leaders, and creating long-term career opportunities within the communities we serve.

As one of the largest Tim Hortons franchise groups in the region, Kelton Enterprises partners with respected organizations including the Buffalo Bills, Buffalo Sabres, University at Buffalo, and Niagara University. We also maintain long-standing community partnerships with Children’s Hospital, YMCA Buffalo Niagara, The Summit Center, and Tim Hortons Foundation Camps. Through sponsorships, fundraising campaigns, and hands-on involvement, we actively support healthcare, youth programs, collegiate athletics, and local initiatives across the Buffalo-Niagara region.
Our commitment to ethical leadership, business excellence, and community impact has earned recognition including the 2023 Buffalo Niagara Business Ethics Award, the 2020 Buffalo Business First Family Business Award, and most recently, the 2025 Business of the Year Award from the Amherst Chamber of Commerce.

At Kelton Enterprises, we believe in creating opportunities — for our team members, our guests, and the communities we proudly serve.

We hire for a wide variety of roles including Team Members, Shift Supervisors, Restaurant Leaders, Bakers, and Management positions. We are also hiring Facilities and Maintenance Managers! Both full-time and part-time opportunities are available, with flexible scheduling.

The fastest way is to apply online. You can search by city, restaurant location, and position.

Candidates can stop into one of our restaurants and scan the QR code to apply or schedule an interview. Oftentimes, leaders are available to conduct interviews on the spot!

No! While experience is always helpful, many of our best team members and leaders started with no prior restaurant background. We provide full training and ongoing development.

Our restaurants are fast-paced and team-oriented. We focus on creating a supportive environment where every team member is valued, respected, and has opportunities to grow.

Benefits may vary by position, but can include:
Competitive pay
Flexible scheduling
Paid training
Career development
Health, dental, and vision insurance (for eligible roles)
Paid time off
Employee discounts

Yes! Many of our team members are high school/college students, parents, or caregivers. We work with you to build a schedule that fits your lifestyle.

Absolutely. Many of our leaders began as part-time team members. We offer structured training, ServSafe certification, leadership development, and clear career paths to grow from Team Member → Supervisor → Restaurant Leader → and beyond.

Yes. We provide step-by-step leadership training, mentoring, and hands-on development. We also invest in continuing education through ServSafe Certification and other resources.

We proudly operate in multiple areas across Western New York and Rochester, including:
Buffalo
Amherst
Tonawanda
Clarence
Lockport
Hamburg
East Aurora
Rochester
And many more communities in WNY! (Lackawanna, Elma, Warsaw, Getzville, Akron, East Amherst)

Depending on your role and availability, some team members do work across multiple restaurants.

Many team members start within a week of applying, depending on scheduling and training availability.

While we don’t typically hire for short-term positions, we do welcome seasonal college students who are home for part of the year and return to work with us.

At Kelton Enterprises, we don’t just offer jobs—we create opportunities. You’ll join a family-owned company that values people, supports the community, and helps you build a career at Tim Hortons.